Refund policy

At The Worn Witness, every product is created with care and purpose. Because many of our items are print-on-demand and made just for you, we are only able to accept returns in limited cases as outlined below.

Print-on-Demand Products

We partner with Printify to produce many of our apparel items. Printify’s policy allows for free replacements or refunds if there are:

• Manufacturing defects

• Printing errors

• Items damaged in transit

To be eligible, issues must be reported within 30 days of delivery and include clear photo proof of the problem.
➡️ To start a claim, please contact us at thewornwitness@gmail.com with your order number and photos of the issue.

⚠️ Please note: Print-on-demand products are custom made to order, so we cannot accept returns or exchanges for reasons such as:

• Ordering the wrong size or color

• Changing your mind after purchase

Items Shipped Directly by The Worn Witness

For products we ship (not produced through Printify), we will accept returns if:

• The item arrives damaged or defective

• The wrong item was shipped

To request a return or refund, please email us at [your support email] within 14 days of delivery. Please provide photos and your order details. If approved, we’ll guide you through the return process.

Returned items must be:

• Unused and in their original condition

• Sent back in the original packaging (when possible)

Non-Returnable Items

The following items are non-returnable:

• Print-on-demand apparel with no defect/damage

• Digital downloads

• Sale or clearance items

Refund Processing

• If approved, your refund will be processed to your original payment method.

• Please allow 5–10 business days for your bank or card issuer to reflect the refund.

• For replacements, tracking information will be sent once the new item ships.